Refund policy

REFUND AND RETURNS POLICY

Last updated: September 3, 2026

This policy applies to purchases made at tryzairo.com.

30-DAY WINDOW

You have 30 days from the delivery date to request a return or refund. Requests
made after 30 days cannot be accepted.

UNOPENED PRODUCT

Unopened boxes in their original sealed packaging may be returned for a full
refund of the product price within the 30-day window. Return shipping is paid
by the customer unless the return is the result of our error.

OPENED PRODUCT

Because this is an oral-care product, we cannot accept returns on any box whose
seal has been broken, in line with standard hygiene practice. This does not
affect the remedies below for damaged, defective, or incorrect items.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or is not the item you ordered,
contact us within 30 days of delivery at support@tryzairo.com with your order
number and a photograph of the item and packaging. We will send a replacement
or issue a full refund. You do not need to ship the item back to us.

BUNDLES AND MULTI-BOX ORDERS

Bundle pricing is calculated on the full bundle. If you return part of a bundle
and keep the rest, your refund is the amount you paid for the bundle minus the
current standalone price of the boxes you keep. Returning a complete, fully
sealed bundle is refunded in full.

Example: on a three-box order, returning one sealed box refunds the difference
between the three-box price you paid and the current two-box price.

HOW TO START A RETURN

Email support@tryzairo.com with your order number and the reason for the
return. We will reply with instructions and, where a physical return is
required, the return address. Items sent back without contacting us first
cannot be refunded.

REFUND TIMING

Approved refunds are issued to your original payment method within 5 business
days of approval, or within 5 business days of our receiving the returned item
where a return is required. Your bank or card issuer may take an additional
5 to 10 business days to post the credit.

ORDER CANCELLATIONS

Orders are sent to our fulfillment partner shortly after they are placed, and
we cannot always stop one once it has entered fulfillment. If you need to
cancel, email support@tryzairo.com as soon as possible with your order number.
We will cancel and refund the order in full if it has not yet entered
fulfillment. If it has already shipped, you can return it under the terms
above.

NON-DELIVERY

If tracking shows your order as delivered but you did not receive it, or if
tracking has not updated for 10 business days, contact us at
support@tryzairo.com and we will investigate with the carrier and make it
right.

CONTACT

Zairo
Seth Thompson, sole proprietor
Provo, Utah, United States
support@tryzairo.com