Shipping policy

SHIPPING POLICY

Last updated: September 3, 2026

This policy applies to orders placed at tryzairo.com.

WHERE WE SHIP

We currently ship to addresses within the United States only. [IF YOU ADD
INTERNATIONAL LATER: replace this line and add a duties/customs paragraph.]

PROCESSING TIME

Orders are processed within 1 to 2 business days of being placed. Orders placed
on a weekend or a public holiday begin processing the next business day. You
will receive a confirmation email when your order is placed and a second email
with tracking once it ships.

DELIVERY TIME

Orders ship from a United States fulfillment warehouse.

Your estimated delivery date is confirmed in the shipping confirmation email
you receive when your order leaves the warehouse, along with tracking.

We are finalizing standard delivery windows with our fulfillment partner and
will publish them here shortly. If you would like an estimate before ordering,
email us at support@tryzairo.com and we will tell you what we currently expect.

Delivery estimates are estimates, not guarantees. Carrier delays, weather, and
peak seasons can extend them.

SHIPPING COST

Shipping is free on all orders within the United States. There are no shipping
charges, handling fees, or surcharges added at checkout.

TRACKING

A tracking number is emailed to you when your order ships. It can take up to 48
hours for tracking to show its first scan. If your tracking has not updated
after 5 business days, email us at support@tryzairo.com.

ADDRESS ACCURACY

Please check your shipping address before completing checkout. We are not able
to reroute a package once it has shipped. Orders returned to us as
undeliverable because of an incorrect or incomplete address will be refunded
for the product price. If you would prefer the order reshipped instead, we
will contact you for the cost of the second shipment.

LOST, STOLEN, OR DELAYED PACKAGES

If tracking shows delivery but the package is not there, check with neighbors
and your building or mail room first, then contact us at support@tryzairo.com
within 7 days of the delivery scan. If tracking has not updated for 10
business days, contact us and we will open a carrier investigation.

We will replace or refund packages confirmed lost in transit by the carrier.

SPLIT SHIPMENTS

Multi-box orders normally ship together in one parcel. If part of your order is
temporarily unavailable we may ship in two parcels at no extra cost to you, and
you will receive separate tracking for each.

CONTACT

Zairo
Seth Thompson, sole proprietor
Provo, Utah, United States
support@tryzairo.com